If an item is missing from your package, it may have been shipped separately. If you receive your package and an item is missing, please send an email to [email protected]. Make sure to quote the Invoice Number or Order Number in your email to help the sales team locate your order. As soon as the sales team receive your email they will let you know what caused the short shipment and immediately come up with a resolution in order to fix the issue.

Please see our returns policy and visit our returns page to see how we process a return.

No, unfortunately not. Our items are sold in cartons, and we only sell one cup size per carton.

Yes, custom printing is available. Minimum quantities apply.

In order to prevent delays and minimise costs, print ready artwork in high resolution ai files or ai vector formats are preferred.

Yes, many products can be custom printed.

Yes, we can. There is no additional charge for simple design work e.g. logo placement on the product chosen, however we reserve the right to discuss the cost if we believe that you are aiming for a more complex design. We understand the importance of brand consistency, integrity, and all design aspects. We will work with your designers to ensure that all specifications are met.

The usual turnaround time is 10 weeks after artwork / sample approved and deposit paid, but it can take up to 12 weeks due to the nature of import, there may be circumstances beyond our control which may lead to delays.

Digital printing, producing high-quality photographic print, is currently only available on Hot Cups. We are constantly looking at expanding our capabilities and range, so if you'd like to keep across Packso’s innovations and developments, contact us.

More and more countries and regions around the world are moving to ban lightweight plastic bags for environmental reasons. If you're looking to make an environmentally conscious choice, we have an extensive range of paper bags for all types of food and retail businesses. You can choose from traditional "checkout" bags, carry bags with a handle, take away food bags and die-cut handle bags. View our full range of bags under food packaging and retail packaging.

"Biodegradable" means a product will break down into natural elements. There are currently no industry standards of what makes a product "biodegradable". "Compostable" means the product will break down into natural elements within 90 days when treated in a commercial composting facility, as defined by European standard EN13432.

You can cancel orders that haven't entered the shipping process yet. Please contact Packso Care Team for further information about cancelling items.

You can update the shipping address, payment method, and more, by visiting Your Orders in Your Account. Changes are possible for orders that haven’t entered the shipping process.

If you're having trouble logging in, you may be entering incorrect account information or you may need to reset your password.

You can update & reset your password in Your Account.

Once your order has been dispatched, you will receive an email from us with your tracking details. If an order includes multiple items, each may have separate delivery dates and tracking information. If you have any queries regarding your delivery, please contact us at [email protected].

You can use your coupon to buy any item on Packso as long as the offer has not expired and the item, you’d like to buy meets all the criteria stated on the coupon.